Privacy Policy

This Privacy Policy explains how Book Scuba Goa collects, uses, and shares information when you visit our website or make an enquiry/booking.

Information we collect

• Contact details: name, phone number (including WhatsApp), email address, and pickup location (if provided).
• Booking/payment details: selected items, quantities, date, and payment status. Card/UPI details are processed by our payment provider and are not stored on our servers.
• Usage data: we use Google Analytics 4 (Google) to understand how the site is used—such as pages viewed, approximate geography, device type, and traffic sources—and Microsoft Clarity (Microsoft) to help us improve layout and usability through aggregated insights such as clicks, scrolls, and optional session replays and heatmaps. These tools may set cookies or similar technologies and receive technical data (for example IP address in truncated form, depending on provider settings) as described in their privacy policies.

How we use your information

• To respond to enquiries and confirm bookings.
• To process payments and send receipts/booking confirmations.
• To provide customer support and coordinate pickups.
• To improve website performance, content, and user experience.
• To prevent fraud, misuse, or security incidents.

Sharing of information

We may share information only when necessary, such as:

• Service partners/operators to deliver the booked activity (e.g., pickup coordination and slot scheduling).
• Payment providers (e.g., Razorpay) to process transactions.
• Analytics providers (e.g., Google Analytics 4, Microsoft Clarity) acting as processors, only to the extent needed to operate those services.
• Legal/compliance if required by law or to protect our rights and users.

Data retention

We retain booking and support records as needed for operations, dispute handling, accounting, and compliance. Analytics data may be retained in aggregated form.

Cookies

We may use essential cookies/local storage for site functionality (for example, cart/session features). Where enabled, Google Analytics 4 and Microsoft Clarity may use cookies or local storage to recognise browsers and measure use of the site; you can control cookies through your browser settings and use industry opt-out tools where available.

Your choices

• You can request correction or deletion of your personal information, subject to legal and operational requirements.
• You can opt out of promotional communication by replying “STOP” on WhatsApp/email (if applicable).
• For third-party analytics, you may use your browser’s cookie controls or providers’ opt-out or privacy settings (see Google’s and Microsoft’s documentation for Analytics and Clarity respectively).

Security

We use reasonable security practices to protect information. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

Contact

If you have questions about this Privacy Policy, contact us via the details on the Contact page.